Shipping Policy
Shipping Policy
Shipping Methods & Delivery TimeWe offer the following shipping options for your convenience:
DHL Express (Recommended): $45 per order. Estimated delivery time is 3-5 business days from China to your destination.
Yun Express: Free shipping for orders over $50. Estimated delivery time is 7-15 days from China to your destination.
Please note that delivery times are estimates and may be affected by unforeseen circumstances such as customs clearance delays, weather conditions, or logistical issues.
Order Processing & Shipment
Orders are typically processed and shipped within 1-3 business days after payment confirmation.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
We do not ship on weekends or public holidays.
Shipping Terms
All products are shipped under FOB (Free on Board) or EXW (Ex Works) terms, unless otherwise specified.
The buyer is responsible for any applicable shipping, customs, and import duties.
We are not responsible for delays caused by customs processing, incorrect shipping addresses, or force majeure events.
Customs, Duties & Taxes
ChuangAn Optics is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping, including tariffs, taxes, and customs duties, are the sole responsibility of the customer.
Please check your country’s import regulations before placing an order.
Shipping Restrictions
We currently do not ship to P.O. boxes or military addresses (APO/FPO/DPO).
Certain remote areas may experience longer delivery times or additional shipping charges.
For any questions regarding your shipment, please contact our customer support team at sales@chancctv.com.